Shipping Policy
Effective Date: 12/5/24
At VEXILLA REGIS LLC, we are committed to providing timely and reliable shipping for all orders. This policy outlines our shipping procedures, costs, and expectations to ensure a smooth delivery experience.
1. Shipping Locations
1.1 Domestic Shipping
We ship to all addresses within the United States, including P.O. Boxes and APO/FPO addresses.
1.2 International Shipping
International shipping is available to select countries. Shipping costs and delivery times vary based on location. Please check the availability and rates during checkout.
2. Shipping Methods and Costs
2.1 Standard Shipping
Delivery Time: 16-22 business days (within the U.S.).
Cost: Calculated at checkout based on the weight, size, and destination of your order.
2.2 Expedited Shipping
Delivery Time: 10-12 business days (within the U.S.).
Cost: Calculated at checkout and depends on the shipping carrier.
2.3 International Shipping
Delivery Time: Varies by destination, typically 10-20 business days.
Cost: Calculated at checkout and includes customs fees where applicable.
3. Order Processing Time
Orders are processed within 1-3 business days of receiving payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
You will receive a confirmation email once your order has been shipped, including tracking details.
4. Tracking Your Order
Once your order ships, a tracking number will be provided via email. Use this number to monitor your shipment's progress on the carrier's website.
If you do not receive a tracking number, please contact us at [email protected].
5. Delivery Issues
5.1 Incorrect or Incomplete Address
Please ensure all shipping details are accurate when placing your order. VEXILLA REGIS LLC is not responsible for delays or lost packages due to incorrect addresses.
5.2 Lost or Stolen Packages
If your tracking information indicates that your package was delivered but you have not received it, please contact the carrier directly.
If the issue persists, contact us at [email protected], and we will do our best to assist.
5.3 Delayed Deliveries
Delivery times are estimates and may be affected by factors beyond our control, such as weather, customs delays, or carrier issues. We appreciate your patience in these situations.
6. Customs, Duties, and Taxes (International Orders)
International shipments may be subject to customs fees, duties, and taxes, which are the responsibility of the customer.
VEXILLA REGIS LLC is not responsible for delays caused by customs clearance procedures.
7. Contact Us
If you have any questions about our Shipping Policy, please contact us:
VEXILLA REGIS LLC
[email protected]
19960 Gore Mill Road
Freeland MD 21053
By placing an order on our Website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.