Return and Refund Policy

Effective Date: 12/5/24

At VEXILLA REGIS LLC, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we’re here to help. This policy outlines the terms and procedures for returns and refunds.



1. Returns

1.1 Eligibility for Returns

Items must be returned within 60 days of delivery.

To be eligible for a return, your item must be:

Unused and in the same condition as when you received it.

In the original packaging with all tags, labels, and accessories included.

1.2 Non-Returnable Items

The following items are not eligible for returns:

Perishable goods.

Personalized or custom-made products.

Items marked as final sale or non-refundable.

1.3 Return Process

To initiate a return, please contact us at [email protected] with your order number and reason for return.

Once your return request is approved, we will provide you with instructions for shipping the item back.

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.



2. Refunds

2.1 Refund Eligibility

Once we receive your returned item, we will inspect it to ensure it meets the return conditions.

If approved, your refund will be processed within 7-10 business days.

2.2 Refund Method

Refunds will be issued to the original payment method used at checkout.

Please note that shipping costs are non-refundable, except in cases of defective or incorrectly shipped items.

2.3 Partial Refunds

Partial refunds may be granted for items that:

Are returned after the 60-day window (at our discretion).

Show signs of use but are not damaged.



3. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.



4. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at [email protected].

Include a description of the issue and, if possible, photographs of the damage or defect.

We will cover return shipping costs and provide a replacement or full refund, as appropriate.



5. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

VEXILLA REGIS LLC

[email protected]

19960 Gore Mill Road

Freeland MD 21053



By making a purchase on our Website, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.



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